WARNING: THESE PRODUCTS CONTAIN NICTONE. NICOTINE IS AN ADDICTIVE CHEMICAL. ALL PACKAGES MUST BE SIGNED FOR WITH PROOF OF ID 19+

SHIPPING-RETURNS

SHIPPING/RETURNS

Returns and Exchanges

You have 14 days from the date of receiving your order to contact us regarding the return of any unopened or "DOA" product. Shipping charges are non-refundable and are the responsibility of the buyer. If 14 days have passed since receiving your purchase, an exchange will be provided. 

Exchanges after 14 days will be reviewed on a case by case basis and if applicable, will be credited to your account as a Store Credit Note. See below for Exemptions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods. Liquid, Coils, cartridges, drip tips, “burnt taste” items, and any other user error types, will not be accepted for return or exchange.

Additional non-returnable items:

  • Eliquid
  • Any product that has been used or filled in anyway

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vapeking613@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vapeking613@gmail.com and send your item to: 
VapeKing - Ottawa
1489 Merivale Rd
Ottawa ON K2E5P3
Canada

Shipping
To return your product, you should mail your product to: 
VapeKing - Ottawa
1489 Merivale Rd
Ottawa ON K2E5P3
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
19+ Age Verfication With Canada Post
All orders must be picked up at Canada Post with a valid government ID.  This process is to be certain that no individual under the age of 19 will be able to successfully order and receive anything from our Online Store.  If there is no proper ID at the time of delivery the package will be held by the Canada Post and returned to us if ID is not provided to Canada Post in reasonable time.  If the order is returned to us we will immediately cancel the order#. At that time the customer will be refunded everything except the amount for shipping of the package.  For orders that exceeded $70 and received the Free Shipping, we will calculate the cost of shipping the parcel and subtract that from your purchase price to calculate your refund.  You will be refunded to your original form of payment, if you sent us an e-transfer we will return one.  And if you placed your order using a credit card the refund will be issued to your card.  Please be honest when ordering with us, we are here to try and help the many adult smokers have a healthier alternative.